Privacy and Cookie Policy
Cookie & Privacy Statement
Website Domain: milos-home.com
Operator: Dongguan Milos Furniture Co., Ltd.
Unified Social Credit Code: 91441900MAEUU94DX9
Registered Address: Room 102, No.120, Shatian Section, Gangkou Avenue, Shatian Town, Dongguan City, Guangdong Province, P.R.China
Effective Update Date: July 03, 2026
Preface
Protecting your privacy is the core business principle of Dongguan Milos Furniture Co., Ltd. (hereinafter referred to as “Milos Furniture”, “we”). This Privacy and Cookie Policy is formulated in accordance with the Personal Information Protection Law of the People’s Republic of China, the Cybersecurity Law of the People’s Republic of China and the Civil Code. Meanwhile, it complies with Articles 13 and 14 of EU GDPR (Regulation EU 679/2016) for overseas visitors, and applies to all visitors accessing the desktop and mobile official websites of milos-home.com (hereinafter referred to as “you”).
This document fully discloses all rules governing the collection, storage, use, transmission and deletion of personal information on this website, clearly informing you of the scope and purposes of data processing to ensure you authorize data processing on an informed and voluntary basis. Separate dedicated notifications are provided for functions including website message submission, dealer registration, new product subscription and showroom reservation, which you may review prior to filling in information. All personal information processing strictly complies with six core principles: legality, legitimacy, transparency, minimum necessity, limited retention period and full confidentiality.
Table of Contents
1. Data Controller Information
2.1 Automatically Collected Browsing Log Data
2.2 Information Voluntarily Submitted By You
2.3 Registration Information for Dealers / Designers / Media Partners
3. Legal Purposes of Personal Information Processing
4. Legal Basis for Data Processing & Voluntary Submission Notice
5. Recipients of Personal Information & Third-Party Data Processors
6. Automated User Profiling & Algorithmic Decision Explanation
7. Cross-Border Personal Information Transmission Rules
8. Retention Period of Personal Information
9. Statutory Privacy Rights of Data Subjects
10. Contact Channels for Privacy Consultation, Rights Exercise & Complaints
11. Special Cookie Policy
11.1 Basic Cookie Introduction
11.2 Detailed Cookie Classification Table
12. Data Description of Social Sharing Plugins
13. Website Security Protection (Including Tencent Cloud EdgeOne)
14. Rules Governing Access by Minors
15. Applicable Governing Laws
16. Policy Revision & Update Announcement Rules
1. Data Controller Information
Data Controller: Dongguan Milos Furniture Co., Ltd.
Unified Social Credit Code: 91441900MAEUU94DX9
Registered Address: Room 102, No.120, Shatian Section, Gangkou Avenue, Shatian Town, Dongguan City, Guangdong Province, P.R.China
Official Website: milos-home.com
The complete list of privacy compliance service providers is stored at the company registered address, you may apply to view it via email.
2. Types of Personal Information We Collect
Personal information processing includes all operations such as collection, storage, editing, access, use, external provision, restriction, deletion and destruction. We only collect the minimum scope of information that can identify a natural person, divided into three categories:
2.1 Automatically Collected Browsing Log Data
When you visit the website, records are automatically generated by Tencent Cloud EdgeOne Edge Security Acceleration Platform and website servers, which will not be bound to natural persons by default, but device identifiers can be combined to identify abnormal access:
- Visitor IP address, access region, browser model, device operating system, device resolution;
- Accessed page URL, entry/exit time, page stay duration, page jump path, interface response status;
- EdgeOne security verification data: human-machine verification records, access risk score, node access logs, anti-crawler verification identifiers.
Purpose of use: Ensure stable website access, identify malicious attacks, block crawlers and CC attacks, troubleshoot faults; access logs will be automatically cleared upon expiration, and retained records can only be provided when judicial and regulatory authorities investigate cases.
2.2 Information Voluntarily Submitted By You
You fill in and submit information voluntarily via website forms, online customer service and reservation windows:
- Contact us inquiry message form;
- New product & promotion newsletter subscription;
- Offline showroom & on-site measurement reservation;
- Job recruitment resume submission.
Explicit separate consent via checkbox is required for marketing newsletter push, and you may withdraw your authorization at any time.
2.3 Registration Information for Dealers / Designers / Media Partners
The professional channel registration function on our official website only collects business essential information. Items marked with * are mandatory, and account creation cannot be completed without them:
Mandatory items: Full name, Email address, Company name, Country/City detailed address, Contact phone number
Supplementary collection by role:
- Dealers: Store address, business category;
- Designers: Years of practice, design field;
- Media: Platform name, job position.
If you submit third-party personnel information for registration, you shall independently ensure that you have obtained legal authorization from the corresponding person, and Milos Furniture shall not be liable for third-party information infringement. We will not disclose or spread registered user data without permission.
3. Legal Purposes of Personal Information Processing
We only use collected information based on compliant authorization, with the scope limited as follows:
- Rely on Tencent Cloud EdgeOne edge nodes to guarantee website page loading, normal access to functions and network security protection;
- Respond to your product inquiries, showroom reservations, sample applications and after-sales support;
- Dealer & designer account activation, permission management, business cooperation docking and order communication;
- Fulfill statutory obligations related to industry & commerce, finance & taxation, and labor employment;
- With your separate consent, send new product updates, event notifications and customer survey materials via email and private messages;
- Website operation & maintenance, page performance optimization, anonymous statistics of access behaviors, vulnerability security inspection;
- Performance of commercial contracts, implementation of offline cooperation and follow-up after-sales services.
4. Legal Basis for Data Processing & Voluntary Submission Notice
- Data processing for website browsing, online consultation and account registration: Pursuant to Article 13 of the Personal Information Protection Law of the People’s Republic of China, such processing is a necessary condition for performing consultation and commercial services between both parties; information submission is voluntary, and corresponding functions cannot be used without mandatory items marked with *.
- Retention of finance, taxation and legal files: This constitutes a statutory obligation. Such information must be preserved in accordance with law once generated, and deletion requests shall not be accepted.
- Marketing newsletter delivery: Separate, explicit consent via checkbox must be obtained from you; you may withdraw your authorization at any time. Withdrawal shall not affect lawful data processing completed prior to withdrawal, nor will it interfere with basic website browsing functions.
If you wish to unsubscribe from marketing communications, you may submit a request via email to privacy@milos-home.com.
5. Recipients of Personal Information & Third-Party Data Processors
Only the following parties may access your information within the minimum necessary scope. All third parties have signed data confidentiality agreements which prohibit unauthorized disclosure or over-limit use of data:
- Authorized internal customer service, business, operation & maintenance, finance staff of Milos Furniture;
- Cloud & security service provider: Tencent Cloud EdgeOne Edge Security Acceleration Platform (provides CDN acceleration, DDoS protection, human-machine verification and access log storage services);
- Supporting third parties: Website development service provider, email push platform, online customer service system, data statistics tool;
- Business partners: Offline showrooms, logistics and design service providers (only share necessary contact information when you initiate business docking);
- Statutory competent authorities such as public security, market supervision and courts (access via legal documents).
You may send an email to the privacy mailbox to obtain the complete list of all third-party data processors.
6. Automated User Profiling & Algorithmic Decision Explanation
This website does not conduct fully automated commercial algorithmic decision-making. We will not automatically classify customer tiers or implement differential pricing based on visitor data. We only perform anonymous security risk assessment via EdgeOne, and no targeted user profiling will be created.
7. Cross-Border Personal Information Transmission Rules
1. Domestic Visitors: All user data and access logs are stored on Tencent Cloud servers located within the Chinese mainland. No unauthorized cross-border data transmission will take place.
2. Overseas Dealers and International Designer Visitors: Business-related materials may only be transferred to overseas partners if we obtain your separate written consent, or where such transfer is required by mandatory laws and regulations. We will execute cross-border data transfer compliance agreements for all such transfers and comply with local data protection legislation.
8. Retention Period of Personal Information
- EdgeOne access logs and website browsing records: Automatically erased after 7 days;
- Inquiry messages and showroom reservation information: Retained for 3 years after business communication concludes, automatically deleted upon expiry;
- Dealer & designer registered account data: Preserved throughout the cooperation term; retained for 5 years in accordance with commercial laws after cooperation termination;
- Finance, taxation and legal archives: Retained long-term in compliance with national statutory archive retention periods;
- Marketing consent records: Stored until you actively withdraw your consent, with a maximum retention period of 5 years;
- For Cookie retention periods, please refer to Section 11.2 Detailed Cookie Classification Table.
You may log in to your personal account to update your information, or contact our privacy mailbox to request correction or deletion of your personal data.
9. Statutory Privacy Rights of Data Subjects
Pursuant to the Personal Information Protection Law of the People’s Republic of China and EU GDPR, you may exercise all the rights below free of charge. We will process your request within 15 working days after verifying your identity:
a) Right of Access: Confirm all details of how we process your information, including processing purposes, data categories, receiving processors and retention periods;
b) Right to Rectification: Correct inaccurate name, phone number and address stored in your account, and complete missing contact details;
c) Right to Erasure (Right to be Forgotten): You may submit a deletion request if any of the following conditions is met:
1. You withdraw your consent for marketing communications, Cookie usage and data processing;
2. The information has fulfilled the processing purposes agreed upon at collection;
3. The data is being processed unlawfully;
4. Deletion is required by applicable laws and regulations;
d) Right to Restriction of Processing: You may request a temporary suspension of data processing for purposes including information verification and evidence collection for rights protection;
e) Right to Data Portability: You may request a copy of all your submitted personal data exported in a machine-readable common format;
f) Right to Object: You may object to anonymous analytics and marketing communications processed based on our legitimate business interests;
g) Right to Withdraw Consent: You may withdraw your consent for Cookie usage, marketing and cross-border data transfers at any time;
h) Right to Lodge a Complaint: If your rights are infringed, you may file a complaint with cyberspace administration and market supervision authorities.
After you submit a request for correction or deletion, we will notify all third-party service providers to implement such request synchronously.
10. Contact Channels for Privacy Consultation, Rights Exercise & Complaints
Mailing Address for Paper Correspondence: Attn: Data Compliance Officer, Dongguan Milos Furniture Co., Ltd., Room 102, No.120 Shatian Section, Gangkou Avenue, Shatian Town, Dongguan City, Guangdong Province, P.R.China
Dedicated Privacy Email: privacy@milos-home.com
Customer Support Channel: Online Customer Service Portal on Official Website
11. Special Cookie Policy
11.1 Basic Cookie Introduction
To guarantee smooth website access, security verification and personalized browsing experience, this website uses Cookie, Local Storage, IndexedDB and other similar local storage technologies. This section serves as a standalone Cookie Policy, available at: https://milos-home.com/cn/cookie_privacy_policy.
Cookies are small text files delivered by the website to your device. Only Necessary Cookies are enabled by default. Preference, Analytics and Marketing Cookies can only be stored after you give explicit consent via checkbox. You may modify or withdraw all Cookie consents at any time.
Cookie consent only applies to the domain milos-home.com, and consent records are stored permanently. A quick button labelled “Change Cookie Consent” is placed at the bottom of the page with four options available: Reject All, Keep Only Necessary Cookies, Custom Category Selection, Accept All.
11.2 Detailed Cookie Classification Table
Necessary (6)
Necessary cookies enable core functionality such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences (2)
Preference cookies enable the website to remember information that changes how the site behaves or appears, such as your preferred language or region.
Analytics (3)
Analytics cookies help website owners understand how visitors interact with the site by anonymously collecting and reporting information.
Marketing (2)
Marketing cookies are used to track visitors across websites to display relevant and appealing advertisements for targeted promotion of new products and campaigns.
12. Data Description of Social Sharing Plugins
Embedded WeChat, Xiaohongshu, Facebook, Instagram and Pinterest share buttons on official website pages; clicking the icons redirects you to the corresponding social platforms.
After clicking share, the third-party social platform independently collects device and browsing data, and such processing activities are governed by the platform’s own privacy policy. Milos Furniture will not actively upload your personal information to social platforms; only the link of the product page you voluntarily open will be synchronized.
13. Website Security Protection (Including Tencent Cloud EdgeOne)
We establish a multi-layer security protection system in strict accordance with the Cybersecurity Law and the Personal Information Protection Law:
- HTTPS encrypted transmission is enabled across the entire website. Relying on Tencent Cloud EdgeOne edge security acceleration platform, we provide security capabilities including DDoS protection, CC attack interception, malicious IP blocking, webpage tampering prevention, and human-machine verification;
- User forms and account information are stored in encrypted form on domestic Tencent Cloud servers;
- We implement hierarchical permission control for employee data within the enterprise, and immediately revoke access permissions for resigned staff;
- We conduct regular website vulnerability inspections and update EdgeOne security policies on a periodic basis;
- All third-party service providers have signed data security confidentiality agreements, and compliance audits are conducted annually.
Absolute security cannot be guaranteed for data transmission over the Internet. If you detect any risk of information leakage, you may contact our dedicated privacy mailbox immediately for handling. In the event of mass information leakage, we will block the risks without delay and notify users and regulatory authorities in compliance with applicable laws.
14. Rules Governing Access by Minors
This website targets adult consumers and furniture industry practitioners only, and does not provide products or commercial services to individuals under the age of 18. If we verify receipt of personal information submitted by minors, we shall completely delete all relevant data without delay. Guardians who discover that minors have submitted information without authorization may send an email to request data clearance.
15. Applicable Governing Laws
This Policy shall be governed primarily by the Personal Information Protection Law, Cybersecurity Law and Civil Code of the People’s Republic of China. For overseas visitors, the EU GDPR shall apply concurrently. In case of any conflict between provisions, the mandatory local laws and regulations shall prevail.
16. Policy Revision & Update Announcement Rules
Milos Furniture reserves the right to revise all or part of this Policy due to laws and regulatory updates, website function iterations, or service adjustments of cloud service provider (Tencent Cloud EdgeOne). Once updated, the revised Policy will be posted at the top of the page https://milos-home.com/cn/cookie_privacy_policy with an updated effective date. Your continued access to the website after publication constitutes your acceptance of the updated terms. We recommend you review this page regularly for the latest privacy rules.